Refund & Cancellation Policy
Clear guidelines for our Pay-Per-Lead model.
Effective Date: January 28, 2026
Because ServiceMelo operates on a Pay-Per-Lead model, refund rules are clearly defined.
When Lead Charges Apply
Lead amount is deducted when:
- Vendor receives customer name and contact details
- Lead is successfully delivered in vendor dashboard/app
Refund Eligible Cases
Vendor can raise a request for review if:
- Customer phone number is invalid
- Lead is duplicate
- Lead is wrong category
- Lead is outside vendor service area
- Lead appears fake
Refund is approved only after admin verification.
Non-Refundable Cases
Refund will not be given if:
- Customer does not answer calls
- Customer changes mind
- Vendor responds late
- Vendor pricing is high
- Customer chooses another vendor
These are normal business risks.
Refund Processing
- Approved refunds are credited to vendor wallet
- Refund is not transferred to bank account
- Processing time: 3–7 working days